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Through Continuous Maintenance services, you can count on safe processes, specialized and customized actions in high availability environments, keeping your environment, systems and equipment operating and performing in an effective and safe way, without Downtime risk!
Technological evolution is constant. Thus, it is necessary to follow these changes in order to uncomplicate and modernize the maintenance operation. Take care of other strategic areas, let that through our IT and facilities management services, with the Continuous Maintenance, your company has all the security, evolution, optimization and result needed.
Keep your assets operating according to the parameters of your business, ensure the use of equipment within the longest useful life, without risk to the operation of your environment. Reduce expenses, achieve greater efficiency, and identify and anticipate problems that can harm your operation.
Achieve excellent performance in processes, identify failures early, act effectively on failures, track results online, and ensure new optimizations. Extract the best that data culture and digital transformation have to offer. Become competitive in the market, count on X-ONE IT!
Our differential is agility and scalability, and we are always close to our clients, with offers that really meet their needs. Our maintenance projects are the most complete and serve all sectors. Get to know us!
X-ONE IT has specialized and customized actions in high availability environments. According to the characteristics of your project and segment, we develop a customized maintenance plan that takes into account the size, complexity and scope in order to ensure continuity of operation with optimized equipment performance.
We manage technical teams, monitor all work orders, SLA compliance according to the contract. The services offered by X-ONE IT have an integrated platform that enables real time SLA information and reporting. X-ONE IT always seeks the fastest service!
In addition, we have appropriately sized teams for service contracts, ensuring quality, compliance with SLA's (Service Level Agreement) and service redundancy. X-One IT has resources and professionals available for service, analysis and diagnosis 24 hours a day.
Our maintenance is complete and planned in all stages in order to avoid failures and, if they occur, correct them. The preventive action takes care of the equipment's operation beforehand so that it does not fail, break down, or cause unscheduled downtime in the infrastructure.
Predictive action, on the other hand, is complementary to preventive action and, through data, periodically monitors equipment and machines. Thus, you have an early diagnosis of the useful life of equipment and machine components.
In case of failures, with the Continuous Maintenance, we act in a corrective and fast way. Performed by a specialized technical team, it has operational instructions that seek to reduce the failure time in the shortest possible time.
Finally, we implement continuous and evolutionary improvements that include error corrections, monitoring the evolution of functional characteristics, as well as the latest versions of a given solution or equipment.
With a qualified team and know-how of performance in the different layers that make up the high availability environment, our services are customized and specialized, according to their complexity and criticality.
Supported by synchronized management resources that seek to maximize service availability, we rely on the performance of partners and manufacturers in the replacement of parts according to the SLA's.
Ensure the security and continuity of the operation.
Efficiency with transparency, our integrated platform provides in real time: indicators, dashboards, work order follow-up, resource allocation, consolidated reports, asset records, and all the activities and interventions in the site.
Brazil is the country with the highest lightning incidence in the world! This means that monitoring and surveillance of weather events, thus anticipating occurrences and avoiding possible losses, is an essential part for the continuity of operations. Count on Continuous Maintenance and have partnerships that prevent, identify, and prepare the team according to the region, quickly, and without risk of damage.
At any time, 24 hours a day, the operational indicators tools direct technical teams, service quality, and generate consolidated reports of all events for the effective performance of SLAs and contract management. Real-time monitoring of your contract and even the displacement of teams.
Track the main KPIs.
We use governance processes and procedures that help us improve service quality.
Every intervention goes through a prior assessment by X-ONE IT's technical committee.
We have professionals at your disposal, 24 hours a day. Our center of excellence is ready to better serve you and offer a complete service in the management of your contract. Have the availability of Data Centers under our management, we boost, innovate, and continuously improve governance and the establishment of a qualified knowledge base.
The X-One IT Center of Excellence acts in the management and security of the operation, besides collaborating with the dissemination of best practices. Count on operational processes at all times and agility in the service of your digital infrastructure!
Stay ahead of your competitors, keep your company’s maintenance always up to date!
